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Field Service Representative/Technician

Location:	Montreal , Quebec, Canada
Job Type:	Permanent
Posted:	1st Nov 2011
Closing Date:	29th Nov 2011
Posted By:	NetHire
Details:
Field Service Representative/Technician Field Service Representative/Technician – Cross Canada Reviews specifications and determines departmental requirements for commissioning man-hours, cost of commissioning, technical manual requirements, time required for office support and training required by the customer Handles post commissioning warranty activities performs field assignments to solve customers operational problems, optimize the performance of their equipment and commission new equipment Works with Customer on field related problems Reviews, interprets and comments on technical specifications Recommends technical strategy and resolve technical problems Performs technical product support for the AMO and key processes Performs field activities, including testing, inspections and site visits Maintains awareness of technical and market trends Develops other field service employees in the specific specialisation. Coaches and mentors less experienced fellow employees. Participates in department administration Follows scheduling and administrative procedures Participates in technical training Participates in technical presentations Desired Skills & Experience Bachelors or Engineering or Technologist certification 2 - 10 years of service experience in power generation, protection, transmission and distribution including the installation and repair of transformers, switchgear motors and other electrical equipment. Ability to formulate solutions to technical problems, prepare technical quotations and reports Able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites. This may include some longer term work assignments at customer sites. Strong verbal and written communication skills Good interpersonal skills with customers and co-workers is extremely important Safety minded and proven safe work record Self motivated and ability to work in a team environment as well as autonomously (as required) Excellent communication skills – written and oral Strong computer skills Strong interpersonal skills with customers and co-workers are critical See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking Special job conditions: Must be willing to travel for development when required Must be willing to travel as part of the position’s requirement to provide service for the customers (Primarily in Sudbury, Ontario Canada but will also be required to support the other regions within Canada and international assignments) Must be willing to work under indifferent working conditions and hours of work

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